Windows 8 Modern Apps Crashing Immediately

I recently had a problem where my Windows 8 apps would crash immediately when launched, returning me to the start screen. I was scratching my head for a while, but I’ve found the root cause of this problem in my case and a possible solution.

I found the following error in my Event Log:

Faulting application name: gMusic.exe, version: 2.0.2.0, time stamp: 0x519e3af9
Faulting module name: atidxx64.dll, version: 8.17.10.489, time stamp: 0x5154f02f
Exception code: 0xc0000005
Fault offset: 0x0000000000062a90
Faulting process ID: 0x23d8
Faulting application start time: 0x01ce5fcf32216421
Faulting application path: C:\Program Files\WindowsApps\47286outcoldman.gMusic_2.1.0.63_x64__z1q2m7teapq4y\gMusic.exe
Faulting module path: C:\Windows\SYSTEM32\atidxx64.dll
Report ID: 6ffde877-cbc2-11e2-bed2-5404a63216e6
Faulting package full name: 47286outcoldman.gMusic_2.1.0.63_x64__z1q2m7teapq4y
Faulting package-relative application ID: App

 

The referenced faulting module is atidxx64.dll, which provides DirectX support to AMD graphics cards. It turns out that in upgrading to Catalyst 13.4, this module was now causing problems. A simple solution would be to roll back to 13.1, but I also found that restoring factory settings in the AMD Vision Engine Control Center fixed this crash immediately.

amd-ccc

Edit: Looks like morphological filtering is the root cause of this. You can disable just this option rather than restoring defaults. Thanks to Murray in the comments for pointing this out.

  • Maarten Peters

    Was this problem occuring on a laptop or a PC?

    • Desktop. See no reason why the same couldn’t also apply to a laptop though. They largely use the same drivers (assuming it’s an AMD graphics chip).

      • Maarten Peters

        Yes, but I know that Windows 8 has more problems with new drivers, especially laptops.
        And maybe you could report this bug to AMD, so they can fix this issue for other users?

  • Murray

    this was caused by Morphological
    Filtering being on in my AMD driver settings.

  • J. W. Holmes

    Thanks so much for the info. Microsoft’s suggestions were all dead ends. I played around with the Catalyst settings and found the main setting that caused an issue was the “Morphological Filtering,” as stated in another comment. Setting to default worked, but with that feature off and overrides with max settings on everything else, the apps stopped crashing.

  • Owen

    Thank you so much. This fixed it!

  • Matthew Hardy

    ok i just wanted to make people aware that although the writer of this article does not claim that it will fix this error etc i also have another solution. i checked morpho filtering in ccc to find it was already switched off. so i thought “meh”as i was about to uninstal win8.1 pro and go back to win7 ulti. i turned on morphological filtering and so far havnt seen a problem yet… i am guessing it is different to each card/cpu and dependant on whether or not your using an amd chipset mobo and cpu also, i am assuming also that overclocking speeds have a part to play possibly? i dont think that the atidxx64.dll file is or was ever corrupt as i have seen before as if it was corrupt i couldnt see games such as RE hd remaster or dying light etc working for me… thankyou to the guy who made this post and if i encounter anymore problems i will post here.